Products
Which devices are compatible with your wireless chargers?
Our chargers are Qi-certified and support most smartphones including iPhone, Samsung Galaxy, Google Pixel, and other Qi-enabled devices.
Can I customize my logo or branding on the charger or packaging?
Yes. We offer OEM/ODM services — logo printing (silk screen / laser / UV), custom packaging, gift box designs, etc.
Are your products certified (CE, FCC, RoHS, Qi)?
Yes, many of our models have CE, FCC, RoHS, and Qi certification. For some custom models or new ones, we can help you with certification as needed.
What is the maximum charging power / output / efficiency?
Depending on the model, we offer 10W, 15W, 20W (or even higher) output. Efficiency is usually 70–80% or higher.
How do I know the charger is working / how to tell it’s charging?
Chargers often have LED indicators. Your device screen will show a charging icon. If there's no indication, check alignment between phone and coil.
Will my phone charge through a case?
In many cases yes, as long as the phone case is less than ~3mm thick and doesn’t contain metal. But ultra-thick, magnetic, or metal cases may interfere. (Refer to Drop Wireless FAQ)
How does wireless charging work?
It uses electromagnetic induction. A coil in the charger creates a magnetic field that induces current in the device’s receiver coil.
Do your chargers support fast charging?
Yes, our chargers support up to 15W fast charging for compatible devices. Using a QC 3.0 or PD adapter is recommended for best performance.
Is wireless charging safe for my phone battery?
Absolutely. All products include over-voltage, over-current, short-circuit, and temperature protection to keep your device safe.
Can I use the charger for AirPods, smartwatches, or other devices?
Yes, many of our models are designed for multi-device charging, including AirPods and certain smartwatch models.
Orders & Payments
Payment Methods Page
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Where can I track my order?
You can track your order using our Order Tracker.
You can find your Order # in the order confirmation email.
Go to your e-mail inbox and search for “waharu”. If you can’t find it inbox, please also check your spam/ promotions folder or email us.
How do I change or cancel my order?
Orders can be modified or canceled within 24 hours after placing them. Please contact our support team immediately.
Can I use multiple discount codes at the same time?
Only one discount code can be applied per order, unless otherwise stated.
Do you provide invoicing services?
Yes, we provide invoices for all orders. Once your order is confirmed, you will receive an order confirmation email with payment details. If you need a formal invoice for business or personal records, please contact our customer support team at support.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping cost will be shown at checkout based on your location.
How long does delivery take?
Standard delivery usually takes 3-10 business days. Expedited options are available at checkout.
How long does delivery take?
Yes, once your order is shipped, you will receive a tracking number by email.
Do I need to pay customs duties or taxes?
Depending on the regulations of your country, import duties or VAT may apply and are the responsibility of the seller.
What if my package is lost or stolen?
If your package doesn’t arrive, we will help contact the carrier and offer a solution such as replacement or refund.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of receipt, provided items are unused and in original packaging.
How do I start a return or exchange?
Please contact our support team with your order number. We will guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
Can I return a product if it has been opened or used?
Products must be unused and in resellable condition to qualify for a return, unless defective.
Warranty & Support
Warranty Policy Page
Do your products come with a warranty?
Yes, all products include a 12-month warranty against manufacturing defects.
What does the warranty cover?
The warranty covers defects in materials or workmanship under normal use. It does not cover accidental damage or misuse.
What should I do if my product stops working?
Contact our support team with order details and photos/videos of the issue. We will arrange a replacement or repair.
Wholesale & Bulk Orders
Do you offer bulk order discounts?
Yes, we provide special pricing for large quantity purchases. Please contact us for a quote.
Can I customize products with my own brand logo?
Yes, logo printing and custom packaging are available for bulk orders.
What is the minimum order quantity for wholesale?
Please reach out to our sales team; the MOQ depends on the product type.
Other Questions
If you don't see your specific question, you can contact us directly on our help team.